Last updated: March 1, 2025
Closeaid Pte Ltd ("we", "us", "our") is committed to protecting the privacy of our clients and users in accordance with Singapore's Personal Data Protection Act (PDPA). This privacy policy describes our procedures regarding the collection, processing, and protection of your personal and transaction data.
Closeaid Pte Ltd is the Controller of your personal data under Singapore PDPA. For questions or requests regarding your personal information, contact our designated Data Protection Officer at [email protected].
We collect information provided directly by you when filling in transaction consultation forms, which includes:
We use your personal data strictly to organize real estate closings and transaction audits. Below is an overview of our processing activities:
| Purpose | Data Categories | PDPA Legal Basis |
|---|---|---|
| Assessing property document compliance | Option details, legal forms | Performance of service contract |
| Direct communication & status alert | Email, Phone, Name | Explicit Consent |
| Web analytics and secure optimization | IP, browser settings, analytics cookie | Legitimate business interest |
We use functional, analytical, and marketing cookies to monitor our portal. By default, analytics and advertising tracking are disabled ("denied") until you provide express authorization via our banner. Your options can be configured or updated at any point through the "Cookie Settings" in the footer of this website.
We do not lease or sell your details to third parties. We transfer transactional data strictly to professional conveyancing attorneys, IRAS platforms, bank escrow offices, or when required by Singapore government bodies like the Singapore Land Authority (SLA).
Personal data and legal property transaction details are retained for up to 7 years following the completion of the transaction, adhering to Singapore financial regulations and statutory limitation periods.
Under the Singapore Personal Data Protection Commission (PDPC) guidelines, you have the right to access the data we hold, correct inaccurate details, request erasure, restrict processing, or lodge complaints directly with the PDPC regarding Closeaid's processing activity.